Beschreibung

Level 1 Technical Support Agent – Europe (On-site | Relocation Required | Local Language Mandatory)

Job Description

As a Level 1 Technical Support Agent, you will be the first point of contact for technical support in the vehicle repair process, supporting local dealer networks within a specific European country.

Provide first-level support to repairers (dealerships/workshops)
Communicate directly with repairers in their local language
Identify and understand technical issues encountered on vehicles
Ensure that all recommended diagnostic steps and procedures are followed
Provide solutions when available or guide repairers toward resolution
Escalate complex cases to Level 2 support when needed
Work in line with established technical assistance processes and standards

Your goal is to resolve technical incidents as quickly as possible and at the lowest cost, ensuring high-quality support for the network.

Work Setup (Important)

The role is assigned to one specific country: Germany / Italy / Spain / United Kingdom
Activity is performed on-site within client infrastructure in that country
Relocation to the assigned country is required
No cross-country travel is involved

Key Responsibilities

Manage and track support cases using internal systems (PAMIR)
Ensure full traceability of each case
Respect service level agreements (SLAs) and response times
Handle an average of ~10 tickets per day
Ensure timely resolution according to standard lead times

Qualifications

Technical Requirements:

Experience in aftersales automotive and technical diagnostics
Strong understanding of vehicle systems and components
Familiarity with OTA (Over-the-Air) updates and software-related issues
Ability to analyze technical problems and provide structured solutions
Ability to clearly explain technical topics (written & verbal)

Soft Skills:

Result-oriented and well-organized
Strong communication skills (written and spoken)
Customer-focused mindset
Attention to detail and problem-solving attitude

Languages

✔️ Mandatory: Fluent in the local language of the assigned country

(German / Italian / Spanish / English)

Contract:

Initial contract: 6 months
Possibility to extend up to 24 months, depending on project visibility

Collaboration:

Open to B2B collaboration as well as standard employment

Please specify in your application the country you are applying for.

Bénéfices

Une carrière aussi enrichissante qu’inspirante

Des formations passionnantes pour ne jamais cesser d’apprendre

Une communauté à l’écoute de vos idées

Le respect de votre équilibre vie pro / vie perso

Participez à la vie chez SEGULA

Company Description

Expand your playground with a fast-growing global engineering group.

At SEGULA Technologies, you will have the opportunity to work on exciting projects and shape the future within a company for which innovation is inseparable from engineering. New forms of mobility, autonomous vehicles, the factory of the future, augmented reality. These are the daily concerns of our 15,000 ingenious talents in over 30 countries.

Whether you are a student, a recent graduate or experienced, an engineer or a project manager, at SEGULA you will find the opportunity that will give new meaning to your career.

Make your move, Join us!

For more information access: https://www.segulatechnologies.com

At SEGULA Technologies, diversity, fairness and inclusion are at the heart of our HR policy. Our jobs are open to everyone, regardless of gender, social and cultural background, sexual orientation, religious beliefs or disability.

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